{"id":132518,"date":"2025-12-09T16:16:07","date_gmt":"2025-12-09T15:16:07","guid":{"rendered":"https:\/\/www.cib.de\/?p=132518"},"modified":"2025-12-11T15:35:50","modified_gmt":"2025-12-11T14:35:50","slug":"cib-smarter-ki-busqueda-em-workflows","status":"publish","type":"post","link":"https:\/\/www.cib.de\/pt\/cib-smarter-ki-wissenssuche-workflow\/","title":{"rendered":"Release CIB smartER 1.0 \u2013 Pesquisa de conhecimento baseada em IA com integra\u00e7\u00e3o perfeita no Workflow\u00a0"},"content":{"rendered":"
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Temos o prazer de anunciar o release do CIB smartER 1.0.0<\/strong><\/span><\/a>! Com esta primeira vers\u00e3o, lan\u00e7amos as bases para a nova base de conhecimento: uma pesquisa de conhecimento totalmente integrada e apoiada por IA com automa\u00e7\u00e3o perfeita na plataforma BPM low code CIB flow<\/a><\/strong><\/span>. Assim, os nossos clientes recebem um componente central para processos eficientes de suporte, vendas e formul\u00e1rios.<\/p>

O CIB smartER combina tecnologia moderna de IA, pesquisa sem\u00e2ntica e automa\u00e7\u00e3o orientada para processos numa solu\u00e7\u00e3o que acede de forma inteligente a informa\u00e7\u00f5es a partir de dados de comunica\u00e7\u00e3o e formul\u00e1rios, tornando-as imediatamente utiliz\u00e1veis no trabalho di\u00e1rio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Respostas baseadas em IA diretamente nos workflows do CIB flow<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Com o CIB smartER<\/strong>, pela primeira vez \u00e9 poss\u00edvel responder a consultas de forma integrada e com base em IA diretamente no CIB flow<\/strong>. Atrav\u00e9s da combina\u00e7\u00e3o de pesquisa sem\u00e2ntica e pesquisa de texto completo<\/strong> atrav\u00e9s de uma mem\u00f3ria vetorial, classifica\u00e7\u00e3o autom\u00e1tica de formul\u00e1rios e templates de resposta<\/strong> baseados em LLM, as informa\u00e7\u00f5es<\/strong> contidas em mensagens de e-mail e formul\u00e1rios s\u00e3o encontradas com precis\u00e3o, contextualizadas e preparadas em tempo real para processos de suporte e vendas<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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A solu\u00e7\u00e3o gera sugest\u00f5es de respostas com garantia de qualidade<\/strong>, incluindo refer\u00eancias de fontes, e integra todos os resultados de forma transparente na interface de processo existente. Ao mesmo tempo, a gera\u00e7\u00e3o de metadados<\/strong> configur\u00e1vel fornece informa\u00e7\u00f5es adicionais uniformes e valiosas, essenciais para pesquisa, controlo e relat\u00f3rios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Quatro fun\u00e7\u00f5es estrela no CIB smartER 1.0 <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPesquisa e classifica\u00e7\u00e3o automatizadas de formul\u00e1rios no CIB flow\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tO CIB smartER reconhece de forma fi\u00e1vel os tipos de formul\u00e1rios recebidos e atribui-os automaticamente aos percursos de processo adequados. Isto reduz o trabalho manual e acelera significativamente o processamento dos casos.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPreenchimento do e-mail da mem\u00f3ria vetorial \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOs e-mails da comunica\u00e7\u00e3o de suporte e vendas s\u00e3o armazenados como fonte de conhecimento na mem\u00f3ria vetorial. Assim, eles ficam dispon\u00edveis a qualquer momento para pesquisa sem\u00e2ntica, RAG e gera\u00e7\u00e3o de respostas com base em IA. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIntegra\u00e7\u00e3o de suporte\/vendas, incluindo sugest\u00f5es de respostas no CIB flow \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tNo CIB flow, os funcion\u00e1rios podem criar uma tarefa com uma pergunta do cliente. Em seguida, a IA cria automaticamente uma sugest\u00e3o de resposta adequada, que \u00e9 apresentada de forma clara e disponibilizada como modelo de e-mail, incluindo refer\u00eancias \u00e0 fonte. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Todo o processamento \u00e9 feito em segundo plano, de modo que n\u00e3o s\u00e3o necess\u00e1rios detalhes t\u00e9cnicos. A resposta final aparece diretamente no workflow habitual e pode ser aceite ou ajustada imediatamente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLista de prompts configur\u00e1vel para gera\u00e7\u00e3o de metadados \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPor defini\u00e7\u00e3o, o CIB smartER gera metadados de acordo com o Dublin Core Standard. No entanto, os utilizadores podem definir quantos prompts de metadados desejarem para ler metadados adicionais do conte\u00fado atrav\u00e9s de um LLM. Isso permite que os campos sejam expandidos de forma flex\u00edvel, padronizados e otimizados para processos posteriores. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Com o CIB smartER<\/span><\/strong><\/a> come\u00e7a uma nova gera\u00e7\u00e3o de automa\u00e7\u00e3o inteligente baseada na plataforma BPM CIB flow<\/strong><\/span><\/a>. Atrav\u00e9s da estreita integra\u00e7\u00e3o entre gest\u00e3o do conhecimento, IA e controlo do workflows, os processos de suporte, vendas e formul\u00e1rios tornam-se mais r\u00e1pidos, precisos e eficientes do que nunca.<\/p>

Estamos ansiosos por continuar a impulsionar este desenvolvimento em conjunto com os nossos clientes e expandir o CIB smartER, passo a passo, para se tornar um hub central de IA para todos os dados de processo.<\/p>

Let\u00b4s CIB!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tCIB smartER<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tCIB flow<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Temos o prazer de anunciar o lan\u00e7amento do CIB smartER 1.0.0! Com esta primeira vers\u00e3o, lan\u00e7amos as bases para a nova base de conhecimento: uma pesquisa de conhecimento totalmente integrada e apoiada por IA, com automa\u00e7\u00e3o perfeita na plataforma BPM de baixo c\u00f3digo CIB flow. <\/p>","protected":false},"author":246,"featured_media":132594,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[922],"tags":[1695,2301,2446],"class_list":["post-132518","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ki-innovation","tag-cib-flow","tag-cib-ki","tag-cib-smarter"],"acf":[],"yoast_head":"\nCIB smartER 1.0 \u2013 KI-gest\u00fctzte Wissenssuche & Workflow<\/title>\n<meta name=\"description\" content=\"CIB smartER 1.0 bietet KI-gest\u00fctzte Wissenssuche und nahtlose Workflow-Integration f\u00fcr effiziente Support-, Sales- und Formularprozesse.\" \/>\n<meta name=\"robots\" content=\"index, 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