Client
Industry
- Health
Automation
Achieved Goals
-
Approximately 14 million higher-level process instances
(Instâncias do processo raiz) - Approximately 120 million DMN decisions
- Scalability for millions of process instances and decisions
- Greater Operational Transparency Through Process Monitoring
- Technological continuity and independence through an open-source platform
CIB seven at Onebright: Scalable Process Automation
The digital platform from Onebright, which, according to its own statements, is the largest private provider of outpatient mental health care in the United Kingdom processes around 14 million high-level process instances and some 120 million automated decisions. CIB seven serves as the engine for process automation and decision management.
The challenge
Onebright combines clinical expertise with digital technology, supports more than 60,000 people annually, and also offers neurodevelopmental services. However, as the company grew, it became clear that off-the-shelf software could not adequately address the complexity of its business model.
Processes in mental health care must be reliable, transparent, and adaptable. In such a sensitive area of care, the quality of care depends directly on processes that are reliably and transparently interconnected. Onebright’s workflows encompass various stakeholders and referral pathways, appointment scheduling, interactions with clients, and numerous internal operational steps. Generic software solutions did not offer the flexibility required to map these processes in the necessary way.
In 2019, the company therefore decided to develop a custom platform for its business processes. It is based on a microservices architecture with different user interfaces for internal and external assignments, appointment scheduling, and digital interactions with clients.
The Solution
Today, the open-source BPM solution CIB seven serves as the engine and one of the core components of this platform. Onebright uses CIB seven to automate processes and manage decisions, coordinating key operational workflows within its digital ecosystem. The company represents its extensive business logic using processes in Business Process Model and Notation (BPMN) and decisions in Decision Model and Notation (DMN).
Specifically, CIB seven supports Onebright in the following areas:
- Internal and external allocation processes
- Schedule-based workflows
- Digital processes for clients
- DMN-based business decisions
- Monitoring ongoing processes
- der skalierbaren Orchestrierung von Microservices
A key factor was that Onebright was able to continue using its proven automation model without having to fundamentally redesign the existing architecture. Another key factor was the open, long-term, evolving foundation: Onebright relies on technology that it can continue to operate and expand independently of any single vendor. Instead of rebuilding processes and integrations from scratch, the company is further developing its established BPMN- and DMN-based approach and focusing on the functional improvement of its business processes.
The Results
Within the microservices architecture, CIB seven serves as the central workflow engine and coordinates business processes between different services and user interfaces. The environment is designed to handle high process volumes: According to Onebright, it processes approximately 14 million root process instances and about 120 million DMN decisions. These figures demonstrate that the processes are not only automated but also run continuously and are business-critical during normal operations.
The key benefit lies in protecting existing investments and ensuring technological continuity. Onebright has invested significantly in a custom-developed platform and can now continue to operate it on an open platform that will be further developed over the long term. Key benefits include:
- Protecting existing investments in BPMN and DMN processes
- Reduced platform change risk
- Scalability for millions of process instances and decisions
- Operational transparency through process monitoring
- Greater independence through an open-source process automation platform
Prospects
The implementation at Onebright demonstrates that CIB seven supports not only individual or simple workflows, but also comprehensive enterprise architectures with business-critical processes.
For organizations in a similar situation—those that have already invested in BPMN and DMN processes and wish to continue operating them in a scalable and vendor-neutral manner—this case study illustrates a viable path forward.
