Onebright is the UK’s largest private outpatient mental healthcare and neurodevelopmental services provider that combines clinical expertise with digital technology to deliver personalized care to over 60,000 individuals per year.
As the organization continued to grow, it became clear that standard off-the-shelf software could not fully support the complexity of its operating model. To meet its specific requirements, Onebright made the strategic decision in 2019 to build its own internal business software platform.
Case Study; Supporting a Highly Specific Care Model
Onebright operates in a domain where processes need to be reliable, transparent and adaptable. Mental health care workflows involve multiple stakeholders, different referral paths, appointment coordination, customer interactions and internal operational steps. Generic software solutions were not flexible enough to map these requirements in the way Onebright needed. The company therefore built a bespoke platform based on a microservice architecture.
What processes does CIB seven support?
CIB seven supports Onebright in particular with:
- Internal and external allocation processes
- Schedule-based workflows
- Digital processes for clients
- DMN-based business decisions
- Monitoring ongoing processes
- Scalable orchestration of microservices
Why Onebright Uses CIB seven
Onebright uses CIB seven as a reliable foundation for process automation, building significant business logic around BPMN processes and DMN decisions with a focus on making continuity, scalability and operational transparency essential requirements.
Instead of redesigning the entire architecture, Onebright can continue using its established BPMN and DMN-based approach and focus on improving business processes rather than rebuilding them from scratch.
The platform includes various user interfaces for internal and external assignments, appointment scheduling, and digital interactions with clients. Behind the scenes, process automation ensures that workflows are executed consistently, transparently, and scalably.
Why does Onebright rely on CIB seven?
Onebright uses CIB seven as the technical foundation for process automation. Extensive business logic is mapped using BPMN processes—Business Process Model and Notation—and DMN decisions—Decision Model and Notation.
CIB seven enables Onebright to continue using a proven automation model while also leveraging an open-source platform that has been continuously developed over the long term. This means the company does not have to fundamentally redesign its existing architecture.
Instead of rebuilding processes and integrations from scratch, Onebright can further develop its established BPMN- and DMN-based approach and focus on improving the substance of its business processes.
CIB seven in Onebright’s Architecture
CIB seven is deployed as part of Onebright’s microservice architecture. Within this environment, it acts as the central workflow engine, coordinating business processes between different services and user interfaces.
Onebright’s environment handles approximately 14 million root process instances and around 120 million DMN decisions. This makes the Onebright use case a strong example of CIB seven in a demanding, real-world enterprise setting.
CIB seven supports Onebright in areas such as referral processes, appointment-related workflows, customer-facing digital journeys, DMN-based business decisions, process monitoring and scalable orchestration across microservices.
What business value does CIB seven offer?
The key benefit for Onebright lies in protecting its existing investments and ensuring technological continuity. The company has invested heavily in a custom-developed platform tailored to its mental health care operations.
With CIB seven, Onebright can continue to use this platform while operating it on an open foundation that will be further developed over the long term for process automation.
Key benefits:
- Protecting existing investments in BPMN and DMN processes
- Reduced platform risk
- Scalability for millions of process instances and decisions,
- Operational transparency through process monitoring
- Greater independence through an open-source process automation platform
A Scalable Enterprise Use Case
Onebright demonstrates how CIB seven can be used in a complex, high-volume environment where process automation is directly connected to business-critical operations.
For Onebright, this company’s use case shows that CIB seven is not only suitable for simple workflow automation, but also for enterprise platforms that process millions of workflows and decisions.
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