CIB Support helps you with:
- Functionalities of our software solutions and modules
- Software patches, updates and upgrades
- Analysis and assistance with error messages
- Analysis of individual requirements
- Support in the implementation of document projects
- Delivery of module versions requested by customers Quality assurance
- Quality assurance
- Maintenance services
HOW CAN WE ASSIST YOU?
CIB Support
You can contact our support team by making a personal request in the ticket system, by phone, by email, or by remote online assistance.
CIB pdf brewer Support
SUPPORT CONTRACT USERS
If you have specifically signed a separate support contract within the scope of the main license agreement, the support service is included.
Support contract users
If you have specifically signed a separate support contract within the scope of the main license agreement, the support service is included.
OTHER USERS FEES
Licenses without a support contract and free version users will be charged a 40 EUR fee (plus VAT) for every 15 minutes of support service. The support unit charge is every 15 minutes. *
**Please note:
Licenses without a support contract and free version users will be charged for support services. We charge the same rate for all requests regardless of the form of contact. For convenience, a contract is formed by implied action.
Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.
- Support
- Mon-Fri, 8-19 h
ONLINE HELP
Maintenance
We actively support our customers in a variety of programming languages and system platforms. In doing so, a targeted technical familiarization with the customer’s topics is a matter of course.
- Outsourcing and outsourcing of product or projects
- Support infrastructure to ensure defined support commitments
- Maintenance of your individual solution
- Support for your Open Source Software
- Short-time support expected peak times
Maintenance services
- Support takeover: Takeover of the desired support level
- Support hotline: via telephone, e-mail or ticket system
- Multilingual support: German, English, Spanish
- Provision of a ticket system or use of your existing system
- Maintenance of source code or inventory data for the outsourced product
- Target-oriented adjustments (legal requirements, updating the system platform)
- Support with release and distribution
- Regular reconciliations incl. optimisation proposals
- Vulnerability analysis with submission of a catalogue of measures
- Country-specific support and implementation (special payment terms, SEPA, ZUGFeRD or other legal regulations)
- Customizing of existing applications or processes
