Support helps you with questions about the installation, integration and use of our digitisation solutions.

Our support team helps you with technical questions

Your enquiry to CIB Support

About the CIB Support service:

You can contact our support team by making a personal request in the ticket system, by phone, by email, or by remote online assistance.

CIB pdf brewer Support

Support Contract Users

If you have concluded a separate support contract with us as part of a licensing agreement with your company, the support service is already included for you.
You can contact us via a personal support request in the ticket system, via telephone, via e-mail or via remote maintenance online.

Users with severe disabilities

 If you have specifically signed a separate support contract within the scope of the main license agreement, the support service is included.

Other users - fees

Licenses without a support contract and free version users will be charged a 40 EUR fee (plus VAT) for every 15 minutes of support service. The support unit charge is every 15 minutes.*

**Please note:

Licenses without a support contract and free version users will be charged for support services. We charge the same rate for all requests regardless of the form of contact. For convenience, a contract is formed by implied action.

Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.


Our support team is at your side:

Also visit our free platform with all Documentation on our software solutions and modules.

Our service

We actively support our customers in a variety of programming languages and system platforms.

Maintenance services

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