Your enquiry to CIB Support
CIB pdf brewer Support
Support Contract Users
If you have concluded a separate support contract with us as part of a licensing agreement with your company, the support service is already included for you.
You can contact us via a personal support request in the ticket system, via telephone, via e-mail or via remote maintenance online.
Private users with severe disabilities
For private users with severe disabilities, we offer our CIB pdf brewer Business licence and support free of charge.
Other users - fees
CIB pdf brewer Lizenznehmer ohne Support-Vertrag oder Nutzer des kostenfreien CIB pdf brewer berechnen wir den Service mit 60 EUR (zzgl. MwSt.) pro angefangene Viertelstunde (verrechnete Supporteinheit: 15 Minuten). *
**Please note:
Licenses without a support contract and free version users will be charged for support services. We charge the same rate for all requests regardless of the form of contact. For convenience, a contract is formed by implied action.
Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.
ONLINE HELP
Our support team is at your side:
- Functionalities of our software solutions and modules
- Software patches, updates and upgrades
- Analysis and assistance with error messages
- Analysis of individual requirements
- Support with project realization
- Delivery of requested module versions
- Quality assurance
- Maintenance services
Also visit our free platform with all Documentation on our software solutions and modules.
Our service
We actively support our customers in a variety of programming languages and system platforms.
- Outsourcing and outsourcing of product or projects
- Support infrastructure to ensure defined support commitments
- Maintenance of your individual solution
- Support for your Open Source Software
- Short-time support expected peak times
Maintenance services
- Support takeover of the desired support level
- Support hotline: via telephone, e-mail or ticket system
- Multilingual support: German, English, Spanish and Portuguese
- Provision of a ticket system or use of your existing system
- Maintenance of source code or inventory data for the outsourced product
- Target-oriented adjustments (legal requirements, updating the system platform)
- Support with release and distribution
- Regular reconciliations incl. optimization proposals
- Vulnerability analysis with submission of a catalogue of measures
- Country-specific support and implementation (special payment terms, SEPA, ZUGFeRD or other legal regulations)
- Customizing of existing applications or processes
