Munich (May 5, 2026) – CIB and puntus have entered into a strategic partnership. The goal: to provide companies and government agencies seeking to digitize and automate their service processes with an end-to-end solution encompassing process management, document generation, and digital signatures. CIB provides the technology platform, while puntus contributes its integration and industry expertise.
The Technology: CIB Platform for Processes and Documents
CIB develops AI-powered software solutions for the management and orchestration of business processes, as well as for document lifecycle management.
The automation portal CIB flow and the open-source BPM engine CIB seven enable the modeling, execution, and monitoring of workflows. With CIB coSys CIB automatically creates and populates legally compliant documents—from official notices and contracts to individual customer correspondence. Additional components cover digital signatures, document display, and archiving.
Integration expertise: puntus as a systems integrator
puntus is an IT consulting firm specializing in comprehensive customer systems and digital service applications. In key sectors such as public administration, finance, and insurance, flexible and highly automated service processes are crucial for efficiency and competitiveness. When implementing and modernizing solutions in this environment, puntus combines CIB products with its own services and other market-leading technologies. This results in integrated end-to-end solutions for complex system landscapes.
Comments on the Partnership
“Companies that are still relying on Camunda 7 today need a clear migration path—and organizations with paper-heavy processes need a concrete way to drive digital transformation. With puntus, we have a partner that implements both for our customers using our technology: technically sound and closely aligned with their day-to-day operations.”
Georg Hatzelmann, CEO, CIB software GmbH
“Digitization, improving efficiency, and automating service processes are key priorities in many industries. With the CIB platform—and CIB seven in particular—we at puntus are able to provide our customers with innovative and future-proof solutions in the areas of workflow and document lifecycle management.”
Michael Bartz, Digital Business Director, puntus
Specific use cases at the heart of the partnership
Camunda 7 Replacement: Camunda has announced the end of life for Camunda 7. Companies that currently manage business processes using Camunda 7 need a reliable migration path. As an open-source BPM engine, CIB seven is a fully-fledged alternative with an expanded feature set, including native BPMN 2.0 support, integrated task management, and multi-tenant operation. puntus supports Camunda 7 users in migrating to CIB seven and in subsequent development.
Customer portals with process automation: When setting up new self-service portals for citizens or customers, CIB seven handles backend process management, while CIB coSys automatically generates the relevant documents—such as approval notices or contract confirmations. puntus is responsible for portal development and integration with existing business processes and e-file systems.
Digitization of paper-based service processes: A typical scenario: Today, insurers primarily process claims manually—entering data into forms, creating files, generating documents, signing them, and filing them. With the combination of CIB flow, CIB coSys, and digital signatures, this process can be fully automated: from the structured receipt of the claim through the automatic creation of the claim file and correspondence to the legally binding digital signature and audit-proof archiving. puntus integrates these CIB components into the customer’s existing system landscape.
Target groups of the partnership
The partnership is aimed at organizations with complex, interconnected process and system landscapes, particularly public institutions, financial services providers, insurance companies, and energy utilities. In these industries, changes to business processes must be implemented without disrupting ongoing operations, while simultaneously complying with regulatory requirements—an environment in which the combination of CIB technology and puntus’s integration expertise is particularly effective.
