Client
- Oberfinanzdirektion Karlsruhe
Industry
- Administration
Metrics
- 4.5 million transactions per year
Automatization
Document management
- CIB doXiview
- CIB documentServer
- CIB pdf toolbox
- CIB format, CIB merge
Advantages
- Work from anywhere
- Completion of the electronic file
- Reduction of media discontinuities
- Saving time and paper
- Elimination of expensive maintenance contracts for printers and accessories
- Traceability through electronic history
- Printer-free offices for a healthier work environment
Describe your case study and benefit from efficient work processes through digitalization and automatization.
Automation of processes for more efficient citizen service at the Karlsruhe Tax Agency
For the Karlsruhe Regional Tax Office, the paper-based internal processes relating to incoming and outgoing correspondence with citizens were to be partially automated and standardized as part of the digitalization process.
Whereas in the past, every incoming and outgoing document was printed out at the workplace, circulated and filed in paper files, this is now to be completely digitized. The paper-based approval processes are also to be made more efficient through digitization.
A key focus when introducing a workflow system should be on the specification of defined internal processes. The system should automatically ensure and orchestrate these processes. For example, in a release process for outgoing correspondence, exactly the employee who is responsible for this task should always be assigned to it.
Our solution: The CIB solution kit with our BPMN 2.0 Tool CIB flow
To meet these requirements, the workflow management platform CIB flow was introduced, processes were developed together with the specialists in each department and have been continuously monitored ever since.
Implemented processes
By bundling all input and output channels in the CIB flow workflow system, uniform processing and control of the internal system landscape is easily possible.
Seamless integration
Other framework applications such as the complete document and data repository, KONSENS dialog eFile, ELSTER (incl. digital administrative file (DIVA) or the printing line are addressed directly from the workflow system. This also ensures seamless integration into the existing system landscape.
By bundling all input and output channels in the CIB flow workflow system, uniform processing and control of the internal system landscape is easily possible.
The reusability of modules, e.g. for storing a document and displaying it in the eFile, and the dynamic nature of the BPMN process modeling standard used mean that other processes can also be easily integrated into the system.
Bridging the gap as a link to paperless work everywhere
In addition, the paper printouts still required by citizens are sent centrally to the printing and dispatch center in Karlsruhe. Manual filing in paper files is no longer necessary. Processes are handled digitally throughout. This brings the possibility of teleworking for tax officials one step closer!
WHAT OUR CUSTOMER SAYS
