- Capture of tens of thousands of applications predominantly in paper form
- Individual, manual application checking and mailing
- Completion time with long waiting periods for citizens
Client
- Regierung von Oberbayern
Industry
- Public administration
The challenge
- Rapid citizen response after avalanche of requests for assistance from COVID
Automatization
CCM
Artificial intelligence
- CIB deepER
- CIB recogNice
- CIB sherlock
Cloud
Automatic mailing
The Solution
- Online access from anywhere
- Rule-based document creation
- Process-driven efficiency
- With approval workflow
- With artificial intelligence
- Fully automated mailing
- Automatic payment processing
Digitization with AI and automation in the application processing of the regional Administration
In 2020, the pandemic hit many citizens hard in terms of health and finances.
The Infection Protection Act provides for the possibility of compensation for loss of income both in the case of quarantines ordered by the authorities and in the case of nationwide Corona infections.
The challenge
From 2021 onwards, tens of thousands of claims for loss of income compensation had to be processed manually due to COVID. The prognosis: high personnel and time expenditure in administration, long waiting times for applicants.
The expected effort was very high. A digital and process-based solution with artificial intelligence could solve this.
The solution: From manual processing to automated workflow
After analysing the use case, CIB implemented a work process automation system with the help of artificial intelligence:
- process start in web browser
- AI-based text recognition with data validation and IBAN checking
- Fully automatic notification generation
- Dynamic templates with text modules and rule set
- AI-based classification and entity recognition
- AI-based distinction between legal entity and natural person
- Acceptance process according to the principle of double control with inspection and approval
- Automatic payment process with preparation of payment and bank transfer
- Document storage in the secure cloud
- Automatic sending of notices with postal delivery via print line
- File archiving
Achieved goals
90% optimization achieved
Shortening from 2 years to 5 months
From 80 to 8 administratives
Up to 600 notices processed and sent per day
28.000 applications processed
