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Describe your case study and benefit from efficient work processes through digitalization and automatization.

Digital transformation in tax administration: CIB flow revolutionises tax offices in Baden-Württemberg

Since 2017, the "Project Tax Office of the Future" has been driving an unprecedented digital transformation in Baden-Württemberg. With the introduction of advanced digital workflows, CIB software solutions have revolutionized the work processes in the state's tax offices and at the same time set standards in terms of efficiency and sustainability.

The challenge

Previously, documents were printed decentrally by the multifunction printers in the 65 tax offices and sent in envelopes, stamped and sent through the internal post offices. Any necessary intervention by the supervisor(s) or other departments (e.g., treasury) was done on paper through internal mail. After mailing, the copy of the file was manually filed in each individual's paper file.

Goal

The main objective of the FiZ project was to modernize and digitize the work processes at the 15,000 workplaces of the FÄ. With CIB flow, we enable paperless processing without media discontinuity, optimize work processes and effectively support our employees.

CIB solution kit

The introduction of CIB flow in the Baden-Württemberg tax offices brings numerous advantages. The automation of standard processes not only drastically reduces the processing time, but also minimizes the error rate. This results in increased satisfaction of both employees and citizens. In addition, digitization enables a more transparent and comprehensible handling of tax matters, which strengthens trust in the tax administration.

With the introduction of WoZu paper, notifications and documents are no longer printed and sent on site at the medical practices, but centrally at the print and forwarding center (DVZ) of the State Data Processing Center (LZfD) in Karlsruhe. It is no longer necessary to print out copies of the records, as the documents are now stored digitally in the electronic file. There they can be consulted at any time. The drawing and participation processes have been completely mapped using the digital workflow system. This enables paperless processing without media discontinuity and optimally supports the employees in these processes.

The most important functions include:

  • Automated contact form

    Direct assignment of incoming inquiries through the tax offices' web pages, thus increasing efficiency and reducing paperwork.

  • Digital public notification

    Replacement of the conventional notice board by an electronic solution with automatic archiving after expiration of the notification period.

  • Internal workflow

    Smooth and paperless processing of internal procedures, streamlining processes and making them more environmentally friendly.

Within the framework of "digital@bw", the era of digitalization was inaugurated in 2017 with CIB flow in five selected pilot tax offices. The aim of the "WoZu-Papier" project is to transfer paper-based processes to the digital world. The result: an impressive switch to electronic file management, which was rolled out to all 65 tax offices in the country after a successful pilot phase.

Our successful cooperation with the local tax offices is an impressive demonstration of how digitalisation can modernise public administration and save considerable resources at the same time!

Digitalize more efficiently with automatization and AI!